Customer Service Representative | $28–$32/hr | Remote (U.S. Based)

Are you an organized and driven customer service professional with a background in order processing and ERP/CRM systems? This is your opportunity to contribute to a mission-driven company making a meaningful impact in the medical device industry.

We’re seeking a Customer Service Representative for a 6-month remote contract role, open to candidates across the U.S. You’ll play a vital role in supporting field operations, maintaining accurate system records, and ensuring seamless delivery coordination aligned with surgical schedules.

Details:

• Pay Rate: $28–$32/hour (W2)
• Schedule: Monday–Friday, 9am–6pm PST
• Location: Remote (U.S. only)
• Length: 6-month assignment with weekly pay and full benefits

What You’ll Do:

• Manage and update order and customer data in QAD ERP and Salesforce CRM systems.
• Act as a key point of contact for field operations, ensuring high responsiveness and accuracy.
• Prioritize and process incoming orders in alignment with sales team needs.
• Maintain strong cross-functional relationships, particularly with sales and operations teams.
• Support the company’s quality system and uphold regulatory standards (e.g., ISO 13485, FDA QSRs).
• Flag any quality concerns or potential regulatory non-compliance.
• Take initiative in a fast-paced environment while managing multiple priorities.

What We’re Looking For:

• Previous experience in customer service, preferably in the medical device or regulated industry.
• Familiarity with QAD ERP and Salesforce CRM required.
• Solid understanding of quality standards and regulatory frameworks (ISO 13485, FDA 21 CFR 820, EU MDR).
• Strong written and verbal communication skills.
• Self-starter with excellent time management and attention to detail.
• APICS certification and medical device background are strong pluses.

This is a great opportunity to join a collaborative, high-impact team while enjoying the flexibility of remote work. If you thrive in a structured but fast-paced setting and have a knack for operational excellence, we want to hear from you.

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation. 

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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